Technical Training

Unified Communications Version 14.2

CourseTypeUpcoming Sessions
3205sp System Administrator Self-Paced eLearning Online Course 0
3200 Implementing the ShoreTel IP System - New ST14 Instructor Led Course 2
3206 Implementing the IP 930D Wireless Phone Online Course 0
3200u.14 Implementing the ShoreTel IP System Release 14 Update Training Online Course 0
3200s Designing and Implementing the ShoreTel Unified Communications Solution-Self Study Online Course 0
3210s Maintaining and Supporting the ShoreTel Unified Communications Solution-Self Study Online Course 0
3200ue.14 Sky Connect Online Course 0
3200u.14 Sky Connect Online Course 0

Mobility

CourseTypeUpcoming Sessions
3510 Maintaining and Supporting the ShoreTel Mobility Solution Instructor Led Course 1
3500u Implementing the ShoreTel Mobility Solution Recertification Training Online Course 0
3500s Implementing the ShoreTel Mobility Solution- Self Study Online Course 0
3510s Maintaining and Supporting the ShoreTel Mobility Solution-Self Study Online Course 0
3500s (Rel 8) Implementing the ShoreTel Mobility Solution - Self Study   Online Course 0
3500 (Rel 8) Implementing the ShoreTel Mobility Solution   Instructor Led Course 1

Enterprise Contact Center Version 9

CourseTypeUpcoming Sessions
3400 Implementing ShoreTel Contact Center Instructor Led Course 2
3401sp Contact Center Agent, Self-Paced eLearning Online Course 0
3404sp Contact Center Supervisor, Self-Paced eLearning Online Course 0
3400u Implementing the ShoreTel Contact Center Recertification Training Online Course 0
3410ue Managing and Supporting the ShoreTel Contact Center Recertification Exam Online Course 0
3400s Implementing ShoreTel Contact Center-Self Study Online Course 0
3410s Maintaining and Supporting the ShoreTel Contact Center Solution-Self Study Online Course 0
3406s Using and Designing ShoreTel Contact Center Reports-Self Study (Previously 3420s) Online Course 0
3405sp Contact Center System Administrator Online Course 0
3411sp Call Control Scripting Online Course 0

Ala Carte Training

CourseTypeUpcoming Sessions
OT-103.01 Implementing the Hardware Design Instructor Led Course 5
OT-203.01 Implementing Solution Design Instructor Led Course 6
OT-208.01 Configuring Tie Trunks/3rd Party PBX Instructor Led Course 6
OT-250.01 Tier 1 Support Instructor Led Course 9
Continuity Eligibility - UC Support Advanced Engineer Tier 2 (UCAE) Continuity Online Course 0
Continuity Eligibility - UC System Installer (UCSI) Continuity Online Course 0
Continuity Eligibility - UC System Programmer (UCSP) Continuity Online Course 0
Continuity Eligibility - UC Support Engineer Tier 1 (UCSE) Continuity Online Course 0
Continuity Eligibility - ShoreTel Contact Center Support Engineer (CCSE) Continuity Academy Online Course 0
Continuity Eligibility - ShoreTel Mobility Support Engineer Continuity (SMSE) Academy Online Course 0
BR-002.01sp Basic Phone/Client - Self-paced Online Course 0
OT-201.01sp Advanced Client/Role Client - Self-paced Online Course 0
OT-102.01sp Connect Director Administration 2 - Self-Paced Online Course 0
OT-101.01sp Connect Director Administration 1 - Self-Paced Online Course 0
OT-105.01sp Phone Customization - Self-paced Online Course 0
OT-108.01sp Db Import - Self-paced Online Course 0
OT-104.01sp System Limitations - Self-paced Online Course 0
OT-107.01sp Db Gathering - Self-paced Online Course 0
OT-308.01 Installing the ShoreTel Connect Contact Center Instructor Led Course 5
OT-303.01sp Connect ONSITE Contact Center Reports – End User Course - Self-paced Online Course 0
OT-307.01sp Connect ONSITE Contact Center Agent – End User Course - Self-paced Online Course 0
OT-304.01sp Connect ONSITE Contact Center Scripting – End User Course - Self-paced Online Course 0
OT-302.01sp Connect ONSITE Contact Center Admin – End User Course - Self-paced Online Course 0
OT-110.01sp Escalate to TAC - Self-paced Online Course 0
OT-309.01 Programming the ShoreTel Connect Contact Center Instructor Led Course 5
OT-310.01 ShoreTel Connect Contact Center Multi-Media Instructor Led Course 5
OT-311.01 CC CCIR and T/S Instructor Led Course 5
OT-106.01sp Backup and Restore - Self-paced Online Course 0
OT-312.01 ShoreTel Connect Contact Center Reporting Instructor Led Course 5
OT-313.01 ShoreTel Contact Center - CCIV Instructor Led Course 5
OT-315.01 ShoreTel Connect Contact Center Scripting Instructor Led Course 5
OT-306.01sp Connect ONSITE Contact Center Supervisor – End User Course - Self-paced Online Course 0
BR-017.01sp Connect Update - Self-paced Online Course 0
BR-018.01sp ShoreTel Connect Contact Center Update - Self-paced Online Course 0
BR-019.01sp Connect Mobility Update - Self-paced Online Course 0
OT-212.01sp SIP Phones - Self-paced Online Course 0
OT-202.01sp Network Assessment - Self-paced Online Course 0
OT-218.01sp ShoreTel Applications Integrations - Self-paced Online Course 0
OT-211.01sp Virtualization - Self-paced Online Course 0
OT-206.01sp T1 Troubleshooting Utilities - Self-paced Online Course 0
OT-109.01sp Create Test Plan - Self-paced Online Course 0
OT-205.01sp End User and Administrative TTT - Self-paced Online Course 0
OT-209.01sp Network Preparations - Self-paced Online Course 0
OT-314.01 ShoreTel Connect Contact Center Troubleshooting Instructor Led Course 5
OT-213.01sp Fax Solutions - Self-paced Online Course 0
OT-216.01sp SIP Trunks and Ingate - Self-Paced Online Course 0
OT-215.01sp AD Integration - Self-paced Online Course 0
OT-217.01sp Advanced Dial Plan - Self-paced Online Course 0
OT-111.01sp Servers - Self-paced Online Course 0
OT-207.01sp Conferencing - Self-paced Online Course 0
OT-112.01sp ShoreTel Connect HYBRID Sites - Self - paced Online Course 0
OT-114sp Connect Telephony for Microsoft Online Course 0
OT-260.01sp UC System Installer 14.2 Update Online Course 0
OT-320.01sp Enterprise Contact Center 9 CCSI Update Online Course 0
OT-321.01sp Enterprise Contact Center 9 CCSP Update Online Course 0
OT-322.01sp Contact Center 9 CCSE Update. Online Course 0
OT-261.01sp ShoreTel 14.2 UC Programmer Update Online Course 0
OT-262.01sp UC System Support Engineer ShoreTel 14.2 Update Online Course 0
OT-116.01 Edge Gateway Implementation Instructor Led Course 13
Continuity Eligibility - ShoreTel Mobility Installer (SMSI) Continuity Academy Online Course 0
Continuity Eligibility - CC System Installer (CCSI) Continuity Academy Online Course 0
Continuity Eligibility - CC System Programmer (CCSP) Continuity Academy Online Course 0
Continuity Eligibility - CC Support Engineer--Tier 1 (CCSE) Continuity Academy Online Course 0
OT-275.01sp ShoreTel Connect for Chrome™ Browser Administrator Training Online Course 0
BR-325.01sp Connect CLOUD Contact Center Agent - End User Course Online Course 0
BR-326.01sp Connect CLOUD Contact Center Supervisor - End User Course Online Course 0
BR-327.01sp Connect CLOUD Contact Center Reporting - End User Course Online Course 0
BR-030.01sp ShoreTel Client End User Training Online Course 0
BR-031.01sp ShoreTel Connect End User Phone Training Online Course 0
BR-032.01sp ShoreTel Connect CLOUD Portal End User Online Course 0
BR-328 ShoreTel Connect CLOUD Contact Center Historical Reporting Online Course 0