Documentation / Downloads

User Guides

• Call Manager User Guide (ShoreTel 10)
• Call Manager User Guide (ShoreTel 9.2)
• Call Manager User Guide (ShoreTel 9.1)
• Call Manager User Guide (ShoreTel 9)
• Call Manager User Guide (ShoreTel 8.1)
• Call Manager User Guide (ShoreTel 8)
• Call Manager User Guide (ShoreTel 7.5 and below)

Downloads

Call Manager can be downloaded directly from your company's ShoreWare Server. For example: http://<your server>/shorewaredirector/clientinstall

Training

Online Training

• Call Manager and IP Phone CBT (ShoreTel 9)
• Call Manager and IP Phone CBT (ShoreTel 8.1)

Instructor Led Training

• Personal Call Manager (TC-153)
• Operator Call Manager (TC-163)
• Workgroup Call Manager (TC-160)
• Contact Center Agent (TC-501)
• Contact Center Supervisor (TC-504)

Sign Up for Instructor Led Training