Emergency Registration (ShoreTel Connect CLOUD)

Content

Emergency location registration is required to ensure that emergency calls are routed to the correct emergency response site and that the correct physical location of a user is provided to emergency services when an emergency number is dialed. You are responsible for providing, maintaining, and updating correct contact information (including name, address and telephone number) for your account. If you do not correctly identify the actual location where you are located, or if your account information has recently changed or has otherwise not been updated, emergency calls may be misdirected to an incorrect emergency response site.

For more information, see the applicable VoIP Emergency Number Disclosure Notice for your location.

Managing Emergency Registration

If you are a Decision Maker or Phone Manager, you can view the emergency locations and associated emergency caller IDs currently configured for your account and assigned to users in your organization. In addition, you can update the emergency location for users in your organization and you can view and manage the registration status of emergency locations.

The Emergency Registration page of the ShoreTel Connect Portal is divided into the following tabs for viewing and managing emergency locations for your account:

To access the Emergency Registration page:

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Emergency Registration.
  3. Click the Locations or Users tab, depending on the information you want to view.
  4. To filter the list, do one of the following:
    • Type your filter criteria in the search field on the toolbar.
    • Type your filter criteria under the appropriate column heading.
    • Select a status under the Status column heading.

Managing Emergency Registration for a Geographic Location

Each time a new geographic location is added to your ShoreTel Connect system, emergency registration for the location is initiated automatically using the address information provided for the geographic location. The address for the location is registered with emergency services and an emergency outbound caller ID is created for the location.

NOTE: Each geographic location configured for your account must be registered as an emergency location and must have an associated emergency hunt group configured. Emergency hunt groups are used to route return calls from emergency services. See Configuring Emergency Hunt Groups for more information.

Decision Makers and Phone Managers can view and export the emergency registration details for all locations configured on their account. 

The following information is displayed on the Locations tab on the Emergency Registration page of the ShoreTel Connect Portal:

Registration Status

Description

Not registered

An emergency number has not yet been provisioned and registered for this location.

Registration requested

A request has been made to register an emergency number with a new address.

Registration submitted

A registration request has been submitted.

Registration rejected

An error occurred submitting a change, or the registration server returned an error.

Registered

An emergency number has been provisioned and registered for the location address.

Deregistration requested

A request has been made to deregister the emergency number for the location.

Deregistration submittedA deregistration request has been submitted.
Deregistration rejectedAn error occurred submitting a deregistration, or the registration server returned an error.

Updating the Emergency Registration for a Location

The address for a geographic location must be registered in order to use the location as an emergency location for the geographic site and for users on your account.

The emergency registration process for a geographic location is initiated automatically when the geographic location is added to your account. You can view and update the registration status for each geographic location from the Locations tab on the Emergency Registration page in the ShoreTel Connect Portal.

The registration status update options available depend on the current registration status for the location. See the table below for the available options for each status.

Registration Status

Available Update Options

Not registered

Click Register to initiate the registration process.

Registration requested

Click Cancel to cancel the registration request.
NOTE: Cancel is not available if the location is configured as the emergency location for any active profile on your account.

Registration submitted

Emergency registration cannot be updated once submitted; you will need to wait until the registration is rejected or completed before making any updates.

Registration rejected

Click Try Again to initiate the registration process again or click Cancel to cancel the registration request.

Registered

Click Deregister to initiate the deregistration process.
NOTE: Deregistration is not available if the location is configured as the emergency location for any active profile on your account.
WARNING: Do not click the Replace button. This button is designed for ShoreTel Support staff only and will be removed in a future release.

Deregistration requested

Emergency registration cannot be updated once deregistration is requested; you will need to wait until the deregistration is rejected or completed before making any updates.

Deregistration submittedEmergency registration cannot be updated once deregistration is submitted; you will need to wait until the deregistration is rejected or completed before making any updates.
Deregistration rejectedClick Try Again to initiate the deregistration process again.

To update the emergency registration for a location:

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Emergency Registration.
  3. If not already selected, click the Locations tab.
  4. Click the location for which you want to update the emergency registration, and then click Update on the toolbar.
  5. In the Update Emergency Registration dialog box, select the update action you want to initiate. See the table above for the actions available for each registration status.

Exporting Emergency Registration Details

You can export the emergency registration details for all geographic locations configured for your account.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Emergency Registration.
  3. If not already selected, click the Locations tab.
  4. (Optional) Filter the list to show only the locations you want to export.
  5. Click Export on the toolbar.
  6. Follow the prompts to open or save the file.

Managing Emergency Locations for Users

You can view and export a list of emergency addresses for all users in your organization. You can also change the emergency location for a user to another registered emergency location configured for your account.

You can also change the emergency location for a user to a personal emergency address configured for that user and you can manage personal emergency addresses for users on your account. 

NOTE: Personal emergency locations are not available for extension-only profiles or UK accounts.

The following information is displayed on the Users tab on the Emergency Registration page of the ShoreTel Connect Portal:

Updating the Emergency Location for a User

You can set the emergency location for any user in your organization to any emergency location registered on your account. You can select multiple users and set the emergency location for all selected users simultaneously.

For information about setting the emergency location for a user to a personal emergency location, see Managing Personal Emergency Locations for Users. Personal emergency locations are not available for extension-only profiles or UK accounts.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Emergency Registration.
  3. Click the Users tab.
  4. Select the check box next to each user you want to update the emergency address for, and then click Set to Location on the toolbar.

    The Set Location as Emergency dialog box appears.

  5. Under Choose a Location, select the location to use as the emergency address.
  6. Click OK.

Managing Personal Emergency Locations for Users

Personal emergency locations are often used for employees who work remotely, away from an official location in the organization. You can add multiple emergency locations for a user and select the address to use, depending on the current location of the user.

NOTE: Personal emergency location settings are not available for extension-only profiles or UK accounts.

See Managing Personal Emergency Locations for information on managing personal emergency addresses for users.

Exporting a List of Emergency Locations Assigned to Users

You can export the emergency location details for all users in your organization.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Emergency Registration.
  3. Click the Users tab.
  4. (Optional) Filter the list to show only the users you want to export.
  5. Click Export on the toolbar.
  6. Follow the prompts to open or save the file.

Related Articles

Roles and Permissions
Viewing a List of Authorized Contacts
Managing Personal Emergency Locations
Managing Geographic Locations
Configuring Emergency Hunt Groups
ShoreTel Connect Portal Documentation

ShoreTel Dates

Created Date 2016-11-17 - Modified Date 2017-06-05


Article: 000012543