Editing Call Routing Settings

Content

ShoreTel Connect CLOUD users can configure their main call routing settings, including configured phones, current Mobility (if configured), Simultaneous Ring, and Find Me settings from the Call Routing tab on the Phone Settings page of the ShoreTel Connect Portal. Decision Makers and Phone Managers can also change these settings for users on their account.

The Call Routing tab is divided into the following subtabs for viewing and editing call routing settings:

Configuring Main Call Routing Settings

You can configure your main call routing settings, including your configured phones, current Mobility (if configured), Simultaneous Ring, and Find Me settings. If you are a Decision Maker or a Phone Manager, you can also configure the main call routing settings for other users on your account.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone Settings page, click the Call Routing tab, and then click Configure Main Settings.

    The Configure Main Settings dialog box appears.

  3. In the Mobility panel, do the following:
    1. Select My device with ShoreTel Mobility will not have a number associated with it.
    2. Click Next to continue to the next panel or Finish to save the changes and close the dialog box.

    NOTE: The Mobility panel is only displayed if ShoreTel Mobility is configured for the user.

  4. In the Configure Phones panel, do the following:
    1. Click Add.

      A new line is added to the phones table.

      NOTE: If Mobility is enabled for the user, a phone is automatically configured for the Mobility app; this line cannot be deleted.

    2. In the Label column, type a short description of the phone.
    3. In the Phone Number column, type the telephone number.
    4. In the Rings column, select the number of times to ring the phone before ending the call.

      This setting applies to Simultaneous Ring and Find Me operations.

    5. In the Press 1 to connect column, do one of the following:
      • Select the check box to require that a caller press “1” to initiate Find Me.
      • Clear the check box to initiate Find Me automatically.
    6. Click Next. to continue to the next panel or Finish to save the changes and close the dialog box.
  5. In the Simultaneous Ring panel, do the following:
    1. In the Also simultaneously ring these numbers drop-down lists, select the one or two numbers to use for simultaneous ring.

      NOTE: The numbers selected here are used anywhere Simultaneous Ring is enabled.

    2. Click Next to continue to the next panel or Finish to save the changes and close the dialog box.
  6. In the Find Me panel, do the following:
    1. Select one of the following:
      • Ring my Find Me numbers sequentially before playing my voicemail - to initiate Find Me before playing your voicemail greeting to a caller
      • Play my voicemail greeting first - to play your voicemail greeting and require the caller to press “1” before initiating Find Me
    2. Select the Prompt the caller to record their name check box to prompt callers to record their name; the recording is played back to the user when confirming an incoming call.
    3. Under My Find Me numbers that will be used sequentially, select the first number to direct the call to in the top list and the second number to direct the call to in the bottom list.

      The phones available for Find Me are configured on the Configure Phones panel as described in step 3.

    4. Click Finish to save the settings and close the dialog box.

    NOTE: The Find Me panel is only displayed if ShoreTel Mobility has not been configured for the user.

Related Articles

Configuring Availability Routing
Configuring Power Routing
Editing User Information
Managing Voicemail
Editing Voicemail Settings
ShoreTel Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-07-26


Article: 000012062