Speed Dials

Overview

Speed dials provide a convenient way to save and quickly access phone numbers that are frequently used. There are two types of speed dials that can be created in the ShoreTel Sky Portal and accessed on any phone in the ShoreTel Sky phone system. Speed dials can be created and accessed in the following ways:

This article explains how to utilize and assign speed dials that are accessed via a soft key on your phone.

Assigning Speed Dials

In the ShoreTel Sky Portal, you can assign up to 16 speed dials that are accessible via a soft key on your phone.

  1. Log into https://portal.shoretelsky.com/ with phone number and phone/voicemail PIN.
    • Note: You can also log in with your business email address (username) and user password, which is required to update your Personal Information, access your own personal call recordings (ShoreTel Sky Replay) in the Home menu, and access reports in the Team menu.
  2. Navigate to Home > Contacts > Personal Contacts
  3. Click the +Add button to add a speed dial entry to your Personal Contacts
  4. In the Add Personal Phonebook Entry dialog that opens (as shown in the image below), enter the following information:
    • Display Name - Enter the desired display name using 39 characters or less
    • Phone Number - Enter numbers only (no spaces, dashes, or any other characters).
      • For internal numbers, you can just enter the 4-digit extension.
      • For external numbers, enter a 1 followed by the 10-digit phone number.
    • Speed Dial - Click the drop-down arrow to select a numeric value (1-16) from the menu that appears
    • Note - Optionally, you can enter descriptive text in this field.
  5. Click OK

004 Speed_Dials

Utilizing Speed Dials

To utilize existing speed dials via soft keys on your phone or in the ShoreTel Sky Portal, use the instructions below.

On Your Phone

Use the instructions below for the brand of phone used in your phone system:

Using ShoreTel Phones

  1. Press the Directory function key
  2. Press the Speed soft key
  3. Scroll down to the desired item and do one of the following:
    • Press the Dial soft key to place a call
    • Press the Intercom soft key to initiate a two-way extension-to-extension speakerphone call. (Note that Intercom is available only for internal extensions and only if you have permission)

Using Cisco Phones

  1. Press the SpDial soft key
  2. Scroll down to the desired item and do one of the following:
    • Press the Dial soft key to place a call.
    • Press the Exit soft key to return to the main phone screen.
    • Press the Sort soft key to change the current sorting order of the names listed for your speed dials

In the ShoreTel Sky Portal

  1. Log into https://portal.shoretelsky.com/ with phone number and phone/voicemail PIN or use your business email address (username) and user password.
  2. Navigate to Home > Contacts > Personal Contacts
  3. Click the phone icon next to the desired phone number listed on the screen to place a call

Related Topics

Soft Keys
Shared Line Appearance
Line Button Management
Phone Assistant
Call Management
ShoreTel Sky Support
Support Cases

ShoreTel Dates

Created Date 2013-04-12 - Modified Date 2017-07-06


Article: 000003963