End User Training

Content

This article provides access to end user training information for the ShoreTel Connect (CLOUD, ONSITE, and HYBRID), ShoreTel Premises (14.2 or earlier), and ShoreTel Sky phone systems. To find information about topics not mentioned in this article, go to http://support.shoretel.com/ and see How to Search the Knowledge Base for useful tips. 

Table of Contents

ShoreTel Connect
* Connect End User and Connect Client Tutorial
* CLOUD
* ONSITE
* HYBRID
ShoreTel Premises
ShoreTel Sky

Note: The links in this article are publicly accessible and do not require a login.

ShoreTel Connect

The following links are applicable to both ShoreTel Connect CLOUD and ShoreTel Connect ONSITE phone systems:

Connect End User and Connect Client Tutorial

https://www.shoretel.com/connect-client-tutorials/story.html

CLOUD

The following links are applicable to ShoreTel Connect CLOUD phone systems:

To search for more ShoreTel Connect CLOUD knowledge base articles, go to: http://support.shoretel.com/kb/browse.php?id=CLOUD

ONSITE

The following links are applicable to ShoreTel Connect ONSITE phone systems:

To search for more ShoreTel Connect ONSITE knowledge base articles, go to: http://support.shoretel.com/kb/?id=ONSITE_n

HYBRID

The following links are applicable to ShoreTel Connect ONSITE phone systems:

To search for more ShoreTel Connect HYBRID knowledge base articles, go to: http://support.shoretel.com/kb/browse.php?id=HYBRID.

ShoreTel Premises (14.2 or earlier)

The following links are applicable to ShoreTel Premises phone systems:

To search for more ShoreTel Premises knowledge base articles, go to: http://support.shoretel.com/kb/?id=Premises_n.

ShoreTel Sky

All ShoreTel Sky knowledge base articles are available at https://support.shoretel.com/kb/?id=Cloud_Sky.

This section of the article includes the following topics for ShoreTel Sky end users:

ShoreTel Sky Support Articles
Features Managed in the ShoreTel Sky Portal
Features Managed on Your Phone
Additional Phone Related Functionality
Team Menu Business Intelligence Reporting
Add on Applications
Integrated Applications

ShoreTel Sky Support Articles

Use the following links to access articles that provide useful information to enhance your experience with the ShoreTel Sky phone system.

Features Managed in the ShoreTel Sky Portal

Use the following links to access articles that provide instructions for using features of the ShoreTel Sky phone system that are managed in the ShoreTel Sky Portal at https://portal.shoretelsky.com/. Many of these articles provide instructions for both Users and Authorized Contacts. Note that the Home Menu (Users) section of the ShoreTel Sky Portal article also provides the links listed below with an explanation of each item in the Home menu.

Features Managed on Your Phone

Use the following links to access articles that provide instructions for using features of the ShoreTel Sky phone system on your ShoreTel or Cisco phone.

Additional Phone Related Functionality

Use the following links to access articles that provide instructions for utilizing other functionality related to your phone.

Team Menu Business Intelligence Reporting

Use the following links to access articles that provide instructions for using Business Intelligence (BI) reports that are available in the Team menu of the ShoreTel Sky Portal. The Team menu is accessible to users designated as "owners" of one or more (permission-based) Groups.

Add on Applications

Use the following links to access articles that provide “Use” sections with instructions for using Add-on Features (Applications). Note that these articles also provide instructions for Authorized Contacts to manage the features and users for each application.

Integrated Applications

Use the following links to access articles that provide instructions for using applications that integrate with your ShoreTel Sky phone system.


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