Supported Headsets (ShoreTel Sky)

Content

A variety of wired and wireless headsets can be used with the phones and devices supported by the ShoreTel Sky phone system.

Supported Headsets Available from ShoreTel

The following headsets are supported for use with both ShoreTel 400 series and Cisco 7900 series phones.

Model (Style)Ear FitTypeNoise Cancelling MicHandset LifterAvailable from ShoreTel
Plantronics CS520 (over-the-head)Binaural (covers both ears)WirelessYesAvailableYes
Plantronics CS540 (convertible*)
*over-the-head or wrap around the ear
Monaural (covers one ear)WirelessYesAvailableYes
Chameleon 2022 (over-the-head)Binaural (covers both ears)WiredYesNot AvailableYes

Recommended Headsets Not Available from ShoreTel

The following headsets are recommended and compatible for use with both ShoreTel 400 series and Cisco 7900 series phones. These headsets were previously supported and available from ShoreTel, but are now only available from various online electronics resellers.

ModelEar FitTypeNoise Cancelling MicHandset LifterAvailable from ShoreTel
Plantronics H91Monaural (covers one ear)WiredNoNot AvailableNo
Plantronics H91NMonaural (covers one ear)WiredYesNot AvailableNo
Plantronics H101Binaural (covers both ears)WiredNoNot AvailableNo
Plantronics H101NBinaural (covers both ears)WiredYesNot AvailableNo

Compatible Headsets Not Available from ShoreTel

Use the links below to find other compatible headsets that are not available from ShoreTel. When using the links below, be sure to select the manufacturer of your desk phone, ShoreTel or Cisco, and the model number of your phone.

FAQs

Q: Do the wireless headsets that are available from ShoreTel require any additional accessories?
A: If you want to answer and end calls from a location in your office that is away from your desk phone, when using a Cisco 7900 series phone with a Plantronics CS520 or CS540 wireless headset, a Plantronics HL10 automatic handset lifter is required. When these CS520 and CS540 wireless headsets are used with ShoreTel 400 series phones, a handset lifter is not required to do this.

Q: Does the wired headset that is available from ShoreTel require any additional accessories?
A: When the Chameleon 2022 wired headset is obtained from ShoreTel, a "quick disconnect" adapter cable is included to connect the headset to the desk phone. When ordering this headset from ShoreTel, be sure to specify the brand of desk phone being used, ShoreTel or Cisco, to receive the correct adapter cable.

Q: Which type of handset lifter do you recommend so I can answer and end calls from a wireless headset using a Cisco phone?
A: If you are using a Plantronics CS520 or CS540 wireless headset with a Cisco 7900 series phone, a Plantronics HL10 automatic handset lifter is required. If you are using other types of wireless headsets, the handset lifter depends on the brand, so check with the manufacturer of your headset for a compatible lifter. Handset lifters are also available from various online electronics resellers.

Q: How do I enable my headset to automatically activate when I place or receive calls using my ShoreTel 400 series phone?
A: Your ShoreTel 400 series phone’s speaker is the default device that is activated when your phone is “off-hook” (you hear a dial tone) or when you press the “Answer” soft key. To make your headset the default “off-hook” device, press the Options soft key and use the navigation key pad to scroll to and highlight the "Auto off-hook" option, then press the Edit soft key. Use the navigation key pad to highlight Headset and press the OK soft key (if displayed). Use the navigation key pad to scroll to and highlight the "Headset type" option, use the navigation key pad to highlight Wired or Wireless, and press the OK soft key (if displayed).

Q: Which type of headset should I use with my softphone?
A: The headset used with a softphone should be compatible with the softphone application and computer on which it is installed. Check with the company associated with your softphone application for compatible headsets. If you are using the ShoreTel Sky Softphone, see the Supported Headsets section of the ShoreTel Sky Softphone article.

Related Topics

ShoreTel Sky Supported Phones and Devices
ShoreTel 400 Series IP Phones
Cisco 7900 Series IP Phones
ShoreTel Sky Softphone
ShoreTel Sky Portal
ShoreTel Sky Support
Resolve Issues via Support Cases


Article: 000004376