SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Cannot record voicemail greeting in Connect Cloud


A user is calling the voicemail extension and enters the password to login. When logged in, user hits option 7 followed by option 1 to record voicemail greeting.

Mitel prompt plays: "Please record the greeting after the tone" and calls disconnects with the phrase: "Recording Terminated because you were not speaking"

User is configured with a Courtesy Profile which doesn't have Sky portal access and Voicemail by design.

ShoreTel Dates

Created Date 2017-08-24 - Modified Date 2017-08-30

Article: 000014057