Network Best Practices for ShoreTel ONSITE (Connect, ST13 and ST14)

Extended Summary

This application note discusses the use of VLAN’s, DHCP scopes and Quality of Service among other data networking best practices in conjunction with ShoreTel UC Voice over IP versions 13.X – ST Connect Onsite 1.X. Network Administrators must consider a multitude of complex configuration tools and networking parameters when designing a small or large-scale local area network (LAN) and also remotely connected sites over a wide area network (WAN). With regard to VoIP, essential tools include the use of Virtual LANs (VLANs) and Quality of Service (QoS) configurations to virtually guarantee voice quality over a “best effort” data network, originally developed without voice in mind until several years later. Please refer to your network equipment manufacturer’s documentation in order to apply the ideas and concepts presented in this document to your specific equipment and environment.

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Article: 000002919