Contact Center Agent Dashboard (CCAD) Documentation
This application displays customer service metrics, such as number of calls waiting, average wait times, and other performance statistics.
- CCAD Install and Config Guide.pdf [5,069 KB]
- CCAD Release Notes.pdf [910 KB]
- CCAD User Guide.pdf [1,742 KB]
Created Date 2014-05-16 - Modified Date 2017-10-10