ShoreTel Connect CLOUD Support
From the ShoreTel Support Center, you can read and print articles about ShoreTel Connect CLOUD products, features, and services. A wide variety of videos are also available to help you learn more about ShoreTel Connect CLOUD products and services.
To access ShoreTel Support Center, do one of the following:
Log in to the ShoreTel Connect portal, and then click Knowledgebase on the Support menu.
The purpose of the ShoreTel Support team is to help you resolve issues and make the necessary additions and changes to your organization's ShoreTel phone system.
For tips on searching the ShoreTel knowledge base, see How to Search the Knowledge Base.
For information about contacting ShoreTel Support, see Contacting Support.
For information about how ShoreTel communicates service incidents to customers, see Service Incident Customer Communications.
For information about ShoreTel Connect CLOUD training, see ShoreTel Connect CLOUD Training.
NOTE: If you are a ShoreTel Connect Resell customer, you must contact your Partner, rather than ShoreTel Support, for all Support needs.
If you experience an issue with a ShoreTel product, feature, or service, a support case can be reported to ShoreTel Support in one of the following ways:
- Phone - Any ShoreTel Connect User can call ShoreTel support staff to open a support case.
- US Toll-Free: 888-322-3822
- US: 646-442-3690
- UK: +44 8081 349920
- Australia: +61 800 258 533
- Chat - Authorized Contacts can initiate a live, interactive chat session with a member of the ShoreTel Support team to open a support case.
- Online - Authorized Contacts can open a support case online from the ShoreTel Connect portal.
ShoreTel Support is available 24 hours a day, 7 days a week, 365 days a year. For detailed information about opening a support case, see Opening a Support Case.
ShoreTel Training can help you make the most of your ShoreTel Connect CLOUD products and services. A variety of free, live, interactive training
webinars, interactive tutorials, and training videos are available.
For more information about ShoreTel Connect CLOUD Training or to register for a training session:
Click Training on the Support menu in the ShoreTel Connect portal.
ShoreTel publishes performance publicly, in real-time, to signal our commitment to setting the highest standards for both reliability and honesty. You can view system status, scheduled maintenance, a history of recent issues, support case metrics, and more on the ShoreTel Trust website.
To access ShoreTel Trust, do one of the following:
Log in to the ShoreTel Connect portal, and then click Trust on the Support menu.
The ShoreTel Ideas interface is temporarily unavailable while technology improvements are being implemented.
ShoreTel Ideas previously served as a digital suggestion box where users posted suggestions and feature requests related to ShoreTel Connect products and services. Until a new suggestion box is available, please send your suggestions and feature requests by email to firstname.lastname@example.org. You can also create a Support Case to communicate your suggestions and feature requests to ShoreTel.
The ShoreTel Ideas link, available on the Support menu in the ShoreTel Connect Portal, currently links to the Forums page of the ShoreTel Support site.
Opening a Support Case
ShoreTel Connect CLOUD Training Webinars
How to Search the Knowledge Base
ShoreTel Connect CLOUD Supported Devices
Using the ShoreTel Connect Portal
ShoreTel Connect Portal Documentation