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Viewing Fax Usage Reports


If you are a Connect CLOUD Decision Maker, Phone Manager, or Billing Contact, you can view and export Fax Usage reports for your account. The Fax Usage report displays the number of fax pages sent and received by each Fax user on your account for a given time period. The report includes charges for any overages.

The initial Fax Usage report includes the following:

Generating a Fax Usage Report

By default, the data displayed in the Fax Usage report is for the previous and current calendar months.

  1. Log in to the Connect Portal.
  2. On the Organization menu, under Usage, click Fax Usage.
  3. In the From field, type or select the first date to include in the report.
  4. In the To field, type or select the last date to include in the report.
  5. Click View Report.

    The Fax Usage report for the selected date range is displayed.

Exporting a Fax Usage Report

You can export a Fax Usage report to any of the following formats:

NOTE: Fax usage data is only available for 7 years; all data older than 7 years is deleted and is not available.

To export a Fax Usage report:

  1. Generate the report you want to export.
  2. On the toolbar at the top of the report page, click , and then select the format to export the report to.
  3. Follow the prompts to open or save the file.

Related Articles

Managing Invoices and Payments
Viewing Invoice Group Information
Viewing Services Data
Exporting Call Detail Records
Viewing Courtesy Usage Reports
Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-10-26

Article: 000012089