Managing User Groups


Each user in your organization is assigned to a user group. User groups determine hold music, telephony settings, voicemail settings, and call settings for all users in a group.

Some system-level user groups are included for your account; these user groups cannot be edited or deleted. However, if you are a ShoreTel Connect CLOUD Decision Maker or account-level Phone Manager, you can create and configure custom user groups. You can also create a copy of an existing user group to edit and save. For information about assigning a user to a user group, see Editing Phone Settings.

Viewing a List of User Groups

You can view a list of User Groups for your organization.

The following information is displayed for each user group on the User Groups page of the ShoreTel Connect portal:

To view a list of user groups:

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click User Groups.
  3. To filter the list, do one of the following:
    • Type your filter criteria in the search field on the toolbar.
    • Type your filter criteria under the appropriate column heading.

Related Articles

Creating a User Group
Adding Users
Swapping ShoreTel Connect Profile Types
Managing Groups
ShoreTel Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-07-31

Article: 000012079