Using Silent Coach


Silent Coach enables a ShoreTel Connect CLOUD user (the initiator) to intervene in another user’s active call and communicate with that user (the recipient). The initiator can speak to the recipient and listen to all other participants on the call. The recipient is the only call participant that can hear the initiator.

The ability of a user to initiate or receive Silent Coaching is determined by the user group that the user is assigned to. For information about enabling Silent Coach for a user group, see Managing User Groups.

The following are details about Silent Coach Behavior:

Related Articles

Configuring Shared Call Appearances
Configuring Associated Bridged Call Appearances
Configuring Bridged Call Appearances
Monitoring Extensions
Using Call Move
Using Silent Monitor
Using Whisper Page
Configuring Call History Privacy
Editing Call Routing Settings
ShoreTel Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-08-07

Article: 000012070