Editing Voicemail Settings

Content

From the Voicemail tab, you can view and edit voicemail settings for your ShoreTel Connect CLOUD profile. If you are a Decision Maker or a Phone Manager, you can also edit voicemail settings for other users on your account.

NOTE: 

Editing Settings for Receiving Voicemail Messages

The following features can be customized from the Voicemail tab:

Sending Voicemail to Email

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone Settings page, click the Voicemail tab.
  3. Select the Notification check box.
  4. In the Deliver list, select one of the following:
    • Send Notification Email - to send a notification email for each voicemail message that the user receives.
    • Send Email With Voicemail Message Attached - to send a notification email that includes the voicemail as a .wav audio file attachment.
  5. To mark the voicemail message as heard after sending the email notification, select the Mark as Heard check box.
  6. Click Save to save your settings.

Forwarding Voicemail

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone Settings page, click the Voicemail tab.
  3. Select the Forwarding check box.
  4. In the Destination field, type the destination phone number to forward the message to.

    NOTE:  The destination number must be a legal phone number with extension, formatted as follows: 2000005-1003

  5. To delete the voicemail message from the user’s voicemail box after forwarding the voicemail, select the Delete after Forward WAV check box.
  6. Click Save to save your settings.

Accepting Broadcast Messages

You can choose whether or not the user will receive broadcast messages sent to all voicemail boxes.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone Settings page, click the Voicemail tab.
  3. Do one of the following:
    • Select the Accept broadcast messages check box to have the user accept broadcast messages.
    • Clear the Accept broadcast messages check box if you do not want the user to receive broadcast messages.
  4. Click Save to save your settings.

Including Message Envelope

The time and sender information is given before each voicemail message is played; this is the message envelope. You can choose to turn this feature on or off.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone Settings page, click the Voicemail tab.
  3. Do one of the following:
    • Select the Play message envelope check box to play the message envelope when the user listens to voicemail.
    • Clear the Play message envelope check box if you do not want the user to hear the message envelope when listening to voicemail.
  4. Click Save to save your settings.

Related Articles

Managing Voicemail
Using the Voicemail System to Manage Voicemail
Managing Mailbox Options
Using Visual Voicemail
Configuring Voicemail Sync for G Suite
Editing Call Routing Settings
Editing User Information
ShoreTel Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-05-01


Article: 000012055