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Resetting Passwords

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You can change your phone and voicemail PIN and your Connect Portal password from the Connect Portal.

For information about changing your phone PIN from your phone, see the Setting Your Password section of the Managing Mailbox Options article.

If you forgot your Connect Portal user name or password, see Portal Log In Screen for information about resetting your user name or password from the Connect Portal login page.

NOTE: For information about changing your Connect client password, refer to the Mitel Connect Client User Guide.

If you are a Decision Maker or Phone Manager, you can reset the phone and voicemail PIN for a user that has a profile assigned, and you can reset the Connect Portal password for a user. You can also unlock a user’s phone PIN or Connect Portal password.

Resetting a Phone PIN

A phone PIN must meet the following requirements:

To reset a phone PIN from the Connect Portal:

  1. Do one of the following:
    • (Authorized Contacts only) To reset a phone PIN for another user, do the following:
      1. On the Phone System menu, click Users.
      2. Right-click in the row that contains the user you want to reset the phone PIN for, and then click Reset Password.
      3. In the dialog box that appears, click Reset Phone PIN.

        The Reset Phone PIN dialog box appears.

    • To change your own phone PIN, do the following:
      1. On the Home menu, under Settings, click Phone Settings.
      2. On the Phone tab, under Privacy, click Change Phone PIN.

        The Change Phone PIN dialog box appears.

  2. Do one of the following:
    • In the New Phone PIN and Confirm Phone PIN fields, type a new phone PIN.
    • Select the Reset to default PIN check box to reset the password to the default 5-digit password assigned to all new phone users for your organization.
  3. (Optional) Under Email Notification, do the following:
    1. Select the Yes, send email to check box to send an email notification of the change to the affected user.
    2. In the and box, type additional email addresses to send notifications to.
  4. Click OK to save the new password and send any requested notification emails.

Resetting a Connect Portal Password

A Connect Portal password must meet the following requirements:

To reset a Connect Portal password:

  1. Do one of the following:
    • (Authorized Contacts only) To reset a Connect Portal password for another user, do the following:
      1. On the Phone System menu, click Users.
      2. Right-click in the row that contains the user you want to reset the portal password for, and then click Reset Password.
      3. In the dialog box that appears, click Reset User Password.

        The Reset User Password dialog box appears.

    • To change your own Connect Portal password, do the following:
      1. On the Home menu, under Settings, click Personal Information.
      2. On the Contact tab, under ShoreTel Log In, click Change Password.

        The Change Password dialog box appears.

  2. Do one of the following:
    • In the New Password and Confirm Password fields, type a new password.
    • Click Randomize to create a new, random password.
  3. (Optional) Under Email Notifications, do the following:
    1. Select the Yes, send email to check box to send an email notification of the change to the affected user.
    2. In the and box, type additional email addresses to send notifications to.
  4. Click OK to save the new password and send any requested notification emails.

Unlocking a Password

If a user attempts to log in to voicemail, a phone, the Connect Portal, or the Connect client with an invalid password three times, the profile is locked.

The profile is automatically unlocked after 10 minutes, and the user can again log in. If a user needs to log in before the 10 minute waiting period expires, a Decision Maker or Phone Manager can unlock the profile from the Users page of the Connect Portal.

To unlock a password:

  1. On the Phone System menu, click Users.
  2. Right-click in the row that contains the user you want to unlock the password for, and then click Unlock.

Related Articles

Portal Log In Screen
Managing Mailbox Options
Editing User Information
Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-10-11


Article: 000012054