If you are a Decision Maker or a Phone Manager for your account, you can add users, contacts, and extension-only profiles to any location associated with your account. You can also add Authorized Contacts to your account by assigning the desired Authorized Contact roles when adding a user, contact, or extension-only profile.
If you are a Phone Manager for a location, you can add users, contacts, and extension-only profiles for your location only.
- User - A user is a person that has an associated phone profile within your phone system.
- Contact - A contact is a person that does not have an associated phone profile. You can add a contact and give that contact access to your account in the ShoreTel Connect Portal.
- Extension-only profile - An extension-only profile has an associated extension number but does not have an associated telephone number.
Editing User Information
Configuring Shared Call Appearances
Configuring Associated Bridged Call Appearances
Configuring Bridged Call Appearances
Using Call Move
Using Silent Coach
Using Whisper Page
Configuring Call History Privacy
Managing User Groups
Swapping ShoreTel Connect Profile Types
ShoreTel Connect Portal Documentation
Created Date 2016-08-12 - Modified Date 2017-07-26