Managing Phone Numbers

Content

If you are a Decision Maker or Phone Manager, you can view a list of all phone numbers assigned to your ShoreTel Connect CLOUD account and you can map phone numbers to certain call flow components, such as auto attendants, hunt groups, and bridged call appearances (BCAs). You can also request to transfer, or port, phone numbers from your current telecom service provider to your ShoreTel Connect CLOUD phone system.

The Phone Numbers page of the ShoreTel Connect Portal is divided into the following tabs for viewing and managing phone numbers for your account:

Watch the following video for a demonstration on how to map phone numbers to call flow components.

The following information is displayed for each phone number on the Phone Numbers page of the ShoreTel Connect portal:

To view a list of phone numbers:

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Phone Numbers.
  3. To filter the list, do one of the following:
    • In the list above the toolbar, select the location to view.
    • Type your filter criteria in the search field on the toolbar.
    • Type your filter criteria under the appropriate column heading.
    • Select a country under the Country column heading.
    • Select a status under the Status column heading.
    • Select a type of component under the Destination Type column heading.

Exporting a List of Phone Numbers

You can export a list of all phone numbers assigned to your account or you can filter the list and export a subset of phone numbers assigned to your account.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Phone Numbers.
  3. (Optional) Filter the list to show only the phone numbers you want to export.
  4. Click Export on the toolbar.
  5. Follow the prompts to open or save the file.

Assigning Phone Numbers to Call Flow Components (DNIS Mapping)

If you are a Decision Maker or Phone Manager, you can map phone numbers to existing auto attendants, hunt groups, and BCAs from the Phone Numbers page of the ShoreTel Connect Portal. Mapping phone numbers to call flow components in this way allows you to map multiple phone numbers to the same call flow component. A display name is defined for each phone number that is mapped to a call flow component, allowing the user receiving the call to see which phone number the caller dialed.

You can also reassign and unassign phone numbers that are currently assigned to auto attendants, hunt groups, and BCAs.

Assigning an Available Phone Number

The assign feature is only available for phone numbers that are not currently assigned to a call flow component and have a status of Available or Pending Port In.

NOTE: If the selected number has a status of Pending Port In, the number will not receive inbound calls until the transfer is complete.

To assign an available phone number to a call flow component:

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Phone Numbers.
  3. In the phone number list, select the check box next to the phone number you want to assign to a call flow component.
  4. Click Assign on the toolbar. The Assign phone number dialog box is displayed.
  5. Under Destination Type, select one of the following:
    • Auto Attendant – to assign the phone number to an auto attendant
    • Hunt Group – to assign the phone number to a hunt group
    • Bridged Call Appearance – to assign the phone number to a BCA
  6. In the Destination list, select the name of the call flow component to assign the phone number to.

    The Display Name field is populated automatically.

  7. (Optional) In the Display Name field, edit the display name as desired.

    This is the name displayed on the phone screen when an incoming call to this number is received; this name also appears in call reports.

  8. Click Save.

    The phone number is assigned to the selected call flow component.

Reassigning a Phone Number

You can reassign a phone number that is currently assigned to an auto attendant, hunt group, or BCA to another auto attendant, hunt group, or BCA.

To reassign a phone number to a different call flow component:

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Phone Numbers.
  3. In the phone number list, select the check box next to the phone number you want to reassign.
  4. Click Edit on the toolbar.

    The Edit phone number dialog box is displayed.

  5. Under Destination Type, select one of the following:
    • Auto Attendant – to reassign the phone number to an auto attendant
    • Hunt Group – to reassign the phone number to a hunt group
    • Bridged Call Appearance – to reassign the phone number to a BCA
  6. In the Destination list, select the name of the call flow component to reassign the phone number to.

    The Display Name field is populated automatically.

  7. (Optional) In the Display Name field, edit the display name as desired.

    This is the name displayed on the phone screen when an incoming call to this number is received; this name also appears in call reports.

  8. Click Save.

    The phone number is reassigned to the selected call flow component.

Unassigning a Phone Number

You can unassign a phone number that is currently assigned to an auto attendant, hunt group, or BCA. Once the phone number is unassigned, the number is listed as available on the Phone Numbers page.

To unassign a phone number from a call flow component:

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Phone Numbers.
  3. In the phone number list, select the check box next to the phone number you want to unassign.
  4. Click Edit on the toolbar.

    The Edit phone number dialog box is displayed.

  5. Under Destination Type, select Unassign.
  6. Click Save.

    The phone number is unassigned from the call flow component.

Related Articles

Requesting Phone Number Transfers (ShoreTel Connect CLOUD)
Emergency Registration (ShoreTel Connect CLOUD)
ShoreTel Connect CLOUD Global Numbers
Managing Phones
Managing On Hold Music
Using the Visual Call Flow Editor
Configuring Bridged Call Appearances
Managing Account Codes
ShoreTel Connect CLOUD User Management
ShoreTel Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-08-07


Article: 000012039