Using Visual Voicemail

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If you have a ShoreTel IP480, 480g, or 485g phone, you can manage voicemail for your ShoreTel Connect CLOUD profile using visual voicemail.

You can also manage voicemail for your ShoreTel Connect CLOUD profile using the ShoreTel voicemail system; see Using the Voicemail System to Manage Voicemail for more information.

Visual voicemail, available using your phone’s interface, lets you see details about your messages and listen to messages in any order you choose. To interact with your voice messages, you use soft keys on the phone, rather than relying on audio prompts as you would in traditional voicemail.

NOTE: Each user has a voicemail box capacity of 200 messages with a 10 minute per message maximum time limit.

At a glance, you can see the following information about the messages in your voice mailbox:

The most recent message is listed first.

The number at the top of your phone’s main display and the top of your voicemail inbox indicates the number of unheard messages.

In your visual voicemail inbox, the number at the top indicates the number of messages in your inbox. Unheard messages are displayed in bold (IP480/480g) or black (IP485g) text. Messages that you have already listened to are displayed in regular (IP480/480g) or gray (IP485g) text.

As you listen to a message, a progress indicator shows your current point in the message. At any point, you can pause, skip back, or skip forward.

The Voicemail Icons table describes the icons displayed in visual voicemail.

Voicemail Icons

IP485g Icon

IP480/480g Icon

Description

 

 

Voicemail message

 

 

Urgent voicemail message (applies to any type of voicemail message)

 

 

Broadcast voicemail message

 

 

Broadcast voicemail message with return receipt requested

 

 

Private broadcast voicemail message

 

 

Private broadcast voicemail message with return receipt requested

 

 

Private voicemail message

 

 

Private voicemail message with return receipt requested

 

 

Voicemail message with return receipt

Interacting with Messages in Visual Voicemail

  1. Press the Voicemail button.
  2. At the prompt, enter your voicemail password.

    Your voicemail inbox is displayed.

  3. Press the and navigation keys to scroll through your messages until you locate the message you want to interact with.
  4. Do one of the following to listen to your messages. (You will not hear dial tone.)
    • If you want to listen to your messages with the handset, pick up the handset.
    • If you want to listen to your messages through your headset, press the button. (For wireless headset, take your headset off hook.)
    • If you want to listen to your messages through the speakerphone, you do not have to do anything. By default, messages are played over the speaker phone.
  5. Choose one of the following actions:
    • To play the message, press the Play soft key. While the message is playing, you can do any of the following:
      • To pause while listening to the message, press the Pause soft key.
      • To rewind the message a few seconds, press the Skip Back soft key.
      • To move a few seconds ahead in the message, press the Skip Fwd soft key.
      • To stop playing the message, press the Stop soft key.

      NOTE: If your ShoreTel system is configured to notify you that new or saved messages will be deleted after a certain number of days, you receive this type of notification as a message in your visual voicemail inbox. The notification appears as a message from yourself. When you select the message, the notification is displayed as a warning in a pop-up message on the phone rather than played as an audio file. After you view the pop-up message, you can delete the message by pressing the Delete soft key.

    • To delete the message, press the Delete soft key.
    • To call the person who left the message, press the Call back soft key.
    • To save the message, press the More soft key and then press the Save soft key.
    • To see details about the person who sent the message, press the More soft key and then press the Open soft key.
  6. When you’re finished, press the Exit soft key.

Viewing Saved Messages in Visual Voicemail

  1. Press the Voicemail button.
  2. At the prompt, enter your voicemail password.

    Your voicemail inbox is displayed.

  3. Press the More soft key.
  4. Press the Show saved (IP485g) or Saved (IP480/480g) soft key.

    Your saved messages are displayed.

  5. Press the and navigation keys to scroll through your saved messages until you locate the message you want to interact with.
  6. With a saved message in focus, you can take one of the following actions:
    • To see details about the person who sent the message, press the Open soft key.
    • To delete the message, press the Delete soft key.
    • To play the message, press the More soft key, press the More soft key again, and then press the Play soft key.
    • To call the person who left the message, press the More soft key, press the More soft key again, and then press the Call Back soft key.
    • To move the message to your voicemail inbox, press the More soft key, press the More soft key again, and then press the To inbox soft key.
  7. When you’re finished, press the Exit soft key.

Deleting Messages in Visual Voicemail

  1. Press the Voicemail button.
  2.  At the prompt, enter your voicemail password.

    Your voicemail inbox is displayed.

  3. Do one of the following:
    • To delete messages from your Inbox, press the and navigation keys to scroll through your messages until you locate the message you want to delete.
    • To delete saved messages, do the following:
      1. Press the More soft key.
      2. Press the Show saved (IP485g) or Saved (IP480/480g) soft key.

        Your saved messages are displayed.

      3. Press the and navigation keys to scroll through your saved messages until you locate the message you want to delete.
  4. With the message highlighted, press the Delete soft key.

    The message is deleted.

  5. For each message that you want to delete, repeat steps 3-4.
  6. When you’re finished deleting messages, press the Exit soft key.

Related Articles

Managing Voicemail
Using the Voicemail System to Manage Voicemail
Managing Mailbox Options
Configuring Voicemail Sync for G Suite
Using Contact Directories
Using Call Logs
Managing Your User Settings
ShoreTel Connect Portal Documentation

ShoreTel Dates

Created Date 2016-08-12 - Modified Date 2017-08-07


Article: 000012021