Network Best Practices for ShoreTel Connect CLOUD

Extended Summary

This application note discusses the use of data networking best practices in conjunction with ShoreTel Sky Call Conductor – ST Connect Cloud 1.X. Network Administrators must consider a multitude of complex configuration tools and networking parameters when designing a small or large-scale local area network (LAN) and also remotely connected sites over a wide area network (WAN). With regard to VoIP, essential tools include the use of Virtual LANs (VLANs) and Quality of Service (QoS) configurations to virtually guarantee voice quality over a “best effort” data network, originally developed without voice in mind until several years later. Please refer to your network equipment manufacturer’s documentation in order to apply the ideas and concepts presented in this document to your specific equipment and environment.

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Article: 000008671