ShoreTel Connect CLOUD Supported Devices

Content

The following phones and phone-related devices are approved and supported for use with the ShoreTel Connect CLOUD phone system.

To order an available phone or device, contact your ShoreTel Connect CLOUD Account Manager or create a Support Case to communicate the information to ShoreTel Support.

Note: If you are having trouble with your supported IP phone or other device, please create a Support Case to communicate the information to ShoreTel Support.

IP Phones

The following IP phones are supported by the ShoreTel Connect CLOUD phone system:

IP Conference Phones

ShoreTel Connect CLOUD supports the Polycom SoundStation IP 5000, 6000, and 7000 conference phones, which provide superior performance for small to midsize conference rooms.

ShoreTel Button Box BB424

The new ShoreTel BB424 button box, which works with the ShoreTel IP485g phone, provides support for 96 programmable phone buttons. Programmable buttons allow you to press one button for phone operations that would normally require pressing several buttons.

Up to four BB424 devices can be associated with a ShoreTel IP485g phone. Each BB424 device contains 24 physical buttons, but because virtual pages are supported, users or authorized contacts can program up to 96 buttons, regardless of the number of physical devices installed. The 96 programmable buttons are provided through physical devices alone or through a combination of virtual pages and physical devices. When more than one button box is used for an IP485g phone, a single local power supply is required.

For more information about the ShoreTel BB424, see the ShoreTel BB424 Documentation.

Analog Telephone Adapters

ShoreTel Connect CLOUD supports the following Analog Telephone Adapter (ATA) devices, which enable analog devices to communicate with the ShoreTel Connect CLOUD system:

ATAs that support secure TLS signaling are required for ShoreTel Connect CLOUD.

Power Supply for IP Phones

ShoreTel 400 series phones can be powered through a network wall port that supports power Power over Ethernet (PoE) or using a PoE adapter.

Switches

The following switches are supported by the ShoreTel Connect CLOUD phone system:

ShoreTel Connect CLOUD Compatible Devices

The following phones and phone-related devices are not supported but are compatible with the ShoreTel Connect CLOUD phone system.

Headsets

A variety of wired and wireless headsets can be used with the phones and devices supported by the ShoreTel Connect CLOUD phone system.

For information about Plantronics headsets that are compatible with ShoreTel 400 series phones, visit the Plantronics compatibility guide at http://www.plantronics.com/us/configurator. To view a list of headsets that are compatible with your ShoreTel IP phone, click Desk Phone, select ShoreTel in the Vendor list, select your phone model in the Model list, and then click View Compatible Solutions.

Analog Conference Phones

ShoreTel Connect CLOUD does not support analog devices, but there are several Polycom analog conference phones that are compatible with the ShoreTel Connect CLOUD phone system when using a supported Analog Telephone Adapter (ATA) device.

ShoreTel Dates

Created Date 2016-04-19 - Modified Date 2017-08-07


Article: 000011747