ShoreTel Connect CLOUD Contact Center Documentation

Content

DocumentDescription

ShoreTel Connect CLOUD Contact Center Requirements

This document provides a synopsis of requirements for the overall system as well as for advanced features, such as chat and application integration.

ShoreTel Connect CLOUD Contact Center Release Notes

This document contains information about new features, changes, and high-level requirements.

ShoreTel Connect CLOUD Contact Center Administration Guide

This document contains information about configuring the contact center system.

ShoreTel Connect CLOUD Contact Center Event Feed Guide

This document contains information about APIs available with ShoreTel Connect CLOUD Contact Center.

ShoreTel Connect CLOUD Contact Center Applications Interface User Guide

This document contains information about integrating the Contact Center with third party applications.

ShoreTel Connect CLOUD Contact Center Chat Guide

This document contains information about installing and configuring the chat toolkit.

ShoreTel Connect CLOUD Contact Center Supervisor Guide

This document contains information about how the supervisor uses the Contact Center.

ShoreTel Interaction Center User Guide

This article contains links to the ShoreTel Interaction Center User Guide in four languages.

ShoreTel Connect CLOUD Contact Center Historical Reports

This article contains information about the historical reporting web interface that supervisors use to create reports.

ShoreTel Connect Agent Manager Help

This article contains information about the ShoreTel Connect Agent Manager, which is used by managers and supervisors to obtain real-time statistical information concerning Contact Center activities.

ShoreTel Dates

Created Date 2016-03-04 - Modified Date 2017-07-07


Article: 000011729