Monitoring the Status of Connect HYBRID Sites

Content

You can monitor the status of Connect HYBRID Sites through the Maintenance pages in ShoreTel Connect Director.

To review summary information about Connect HYBRID services, click Maintenance > Hybrid > Services. This displays the Services page, which includes a list pane showing the HYBRID services at the top and a details pane showing details about the selected service at the bottom.

The following information is displayed on the list pane of the Services page:

Column NameDescription
ServiceThe name of the ShoreTel Connect HYBRID add-on feature.
ActivatedA check box with a check mark indicates that the specified service is active, which means that at least one user has the service enabled.
Active UsersThe number of users who are currently using the specified ShoreTel Connect HYBRID service. For Connect HYBRID Sites, this includes ONSITE and CLOUD users.



When you select Connect HYBRID Sites in the list pane, the following information is displayed in the details pane of the Services page:

Field NameDescription
Last Sync TimeThe time that the last synchronization operation occurred.
StatusThe status of Connect Sync, which can be one of the following values:
  • OK -- The last synchronization operation was successful.
  • Failed -- The last synchronization operation failed.
  • Eligible
  • Not Ready -- The synchronization has not occurred yet.
  • Unknown -- The status of the synchronization operation is unknown.
SiteThe ShoreTel Connect ONSITE site that you selected when you activated Connect HYBRID Sites.
Trunk GroupThe name of the trunk group that was configured for Connect HYBRID Sites in the ShoreTel Connect Portal.
Number of TrunksThe total number of SIP trunks available for Connect HYBRID Sites.
Active ONSITE UsersThe number of users configured in the ShoreTel Connect ONSITE system.
Active CLOUD UsersThe number of users configured in the ShoreTel Connect CLOUD system.
Certificate Status

Possible values are as follows:

  • OK

  • Failed

Switches

For the switches that have ports configured for SIP trunks for Connect HYBRID Sites, the following information is displayed:

  • The name of each switch

  • The number of SIP trunks on that switch configured for Connect HYBRID Sites

  • Synchronization status for the switch

Extension RangesThe extension ranges for the ShoreTel Connect ONSITE and ShoreTel Connect CLOUD systems that are configured for ShoreTel Connect HYBRID Sites.


To see synchronization details for users who are configured for Connect HYBRID add-on features:

  1. Launch ShoreTel Connect Director.

  2. Navigate to Maintenance > Hybrid > Data > Users.

  3. In the list pane at the top of the page, click the row for the user you want to see more details about to display the last sync time and status on the bottom of the page.

To see synchronization details about sites that have trunks configured for Connect HYBRID Sites:

  1. Launch ShoreTel Connect Director.

  2. Navigate to Maintenance > Hybrid > Data > Sites.

  3. In the list pane at the top of the page, click the row for the site you want to see more details about, and the status and last sync time are shown on the bottom of the page.

To see synchronization details about switches that have trunks configured for Connect HYBRID Sites:

  1. Launch ShoreTel Connect Director.

  2. Navigate to Maintenance > Hybrid > Data > Switches.

  3. In the list pane at the top of the page, click the row for the user you want to see more details about, and the status and last sync time are shown on the bottom of the page.

 

ShoreTel Dates

Created Date 2016-01-28 - Modified Date 2017-08-04


Article: 000011722