Polycom SoundStation Conference Phones (ShoreTel Connect CLOUD)


The Polycom SoundStation conference phones are advanced IP conference phones. The following Polycom conference phones are supported by the ShoreTel Connect CLOUD phone system:

These conference phone deliver superior performance for small to midsize conference rooms and provide the following benefits:

The data sheets for the Polycom SoundStation conference phones are located here:

Certification Details

The following shows supported features, limitations, and known issues for the Polycom SoundStation conference phones, which are available to rent.

Supported Features

Generic SIP Device Limitations




Call Handling

Help Button

Group Features

The following Group Features are not supported:

Known Issues

Setting Up the Polycom Conference Phone

Note that the Certified Firmware is version

To reset the Polycom SoundStation conference phone to the default settings, follow the instructions in the following support document: http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf

  1. Reset device settings; this sets the phone password to 456.
  2. Reset local configuration.
  3. Reset web configuration.

Configuring the Polycom Conference Phone

You can configure the Polycom SoundStation conference phone using either the phone interface or the web interface. Configuration using the web interface is only available on phones with newer firmware versions.

Configuring the Polycom Phone Using the Phone Interface

  1. Connect the Ethernet cable (the lights on the top of the device turn red).
  2. After about 15 seconds, the Polycom logo appears on the screen and the lights turn off.
  3. On the phone, navigate to Menu > Settings > Advanced.
  4. Enter the default password, 456.
  5. Navigate to Admin Settings > Network Configuration > Server Menu.
  6. Configure the following settings:

Leave all other settings as the default settings.

  1. Press Select, and then press Exit >Save Config.
  2. Reboot the phone.

Configuring the Polycom Phone Using the Web Interface

  1. Find the IP address of the phone by navigating to Menu > Status > Network > TCP/IP Parameters.
  2. In the address bar of any web browser, type the IP address assigned to the Polycom phone, and then press Enter.

The phone admin log in page is displayed.

  1. Log in using the following credentials:

Note: If you cannot access the web configuration utility, contact ShoreTel Support.

  1. Navigate to Settings > Provisioning Server and configure the following settings:
    • Server Address: Enter one of the following, depending on your location:
      • US/Canada: upgrade01.sky.shoretel.com/polycom
      • UK: upgrade01.sky.shoretel.eu/polycom
      • Australia: upgrade01.sky.shoretel.com.au/polycom
    • DHCP Menu/Boot Server: Static
  2. Click Save.
  3. Navigate to Preferences > Select Time and configure the following settings:
  1. Click Save.
  2. Navigate to Settings > Lines > Line 1 and configure the following settings:
  1. Click Save.
  2. (Polycom SoundStation IP 5000 Only) Navigate to Settings > Audio Codec Priority, select G729AB, and then click the right arrow to move the selection to the Unused list.
  3. Click Save.

The phone is ready for use when the phone is successfully registered and the phone icon on the screen is solid black.

ShoreTel Dates

Created Date 2015-09-22 - Modified Date 2017-07-19

Article: 000011703