ShoreTel Connect ONSITE Contact Center Event Feed Guide

Content

The ShoreTel Connect ONSITE Contact Center Event Feed Guide provides an overview of the SDK, prerequisites, and basic connection formats used to connect to and disconnect from the ShoreTel Connect ONSITE Contact Center event feed SDK.

You can use this SDK to provide real-time monitoring information to supervisors via an agent dashboard, integrate the contact center with a Workforce Optimization Management solution, or write your own agent interface.

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