Configuring Voicemail Sync for G Suite

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ShoreTel Connect CLOUD Decision Makers and Phone Managers can enable ShoreTel voicemail synchronization for G Suite. Once enabled, users on your account can manage their ShoreTel voicemail boxes from their business Gmail accounts. 

The following features are available with voicemail synchronization for G Suite:

Configuring Google OAuth2 Settings

ShoreTel synchronization with G Suite uses Google Apps OAuth2 client email, private key, and domain name. This section describes how to perform the following tasks which are required to generate the OAuth2 client email and private key needed for configuring ShoreTel voicemail synchronization for G Suite in the ShoreTel Connect Portal.

Creating a Service Account

To create a service account, you must perform the steps that are provided in the Creating a service account section of the Using OAuth 2.0 for Server to Server Applications page on the Google Developers website.

TIP: To quickly navigate to this section, click Creating a service account under Contents in the upper-right of the page.

IMPORTANT: In the Create service account window, you must perform the following tasks:

Delegating Domain-Wide Authority

To grant domain-wide permission to the service account, you must perform the steps that are provided in the Delegating domain-wide authority to the service account section of the Using OAuth 2.0 for Server to Server Applications page on the Google Developers website.

TIP: To quickly navigate to this section, click Delegating domain-wide authority to the service account under Contents in the upper-right of the page.

IMPORTANT: In the One or More API Scopes field, you must enter https://mail.google.com/ to synchronize user's voicemail boxes with their Gmail accounts.

Enabling Voicemail Sync for G Suite

When enabling ShoreTel voicemail synchronization for G Suite in the ShoreTel Connect Portal, you will need the OAuth2 client email, private key, and G Suite domain name provided in the JSON file that downloaded when your G Suite administrator created the service account.

  1. Log in to the ShoreTel Connect Portal.
  2. On the Phone System menu, click Add-on Features.

    The Add-on Features page is displayed.

  3. Click the App Integrations tab.
  4. Under Gmail Sync with Voicemail, do the following:
    1. In the Client Email field, enter the OAuth2 client email specified in the JSON file, and then click User-added image.
    2. In the Private Key field, enter the private key specified in the JSON file, and then click User-added image.
    3. In the Domain Name field, enter your G Suite domain name, and then click User-added image.

Related Articles

Using the Voicemail System to Manage Voicemail
Managing Voicemail
Managing Mailbox Options
Using Visual Voicemail
Editing Voicemail Settings

ShoreTel Dates

Created Date 2017-03-03 - Modified Date 2017-05-17


Article: 000012993