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Managing Personal Emergency Locations

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You are responsible for maintaining the accuracy of your emergency location for your Connect CLOUD profile. An accurate emergency location for your profile is required to ensure that emergency calls are routed to the correct emergency response site and that your correct physical location is provided to emergency services whenever you dial an emergency number.

You can update your emergency location from the Emergency Location tab on the Phone Settings page in the Connect Portal. 

If you are a Decision Maker or a Phone Manager, you can also manage personal emergency locations for other users on your account. For information about managing emergency registration for your account, see Emergency Registration (Mitel Connect CLOUD).

You have the option to set your emergency location to a company address or a personal address. Personal addresses are often used for employees who work remotely, away from an official location in the organization. You can add multiple emergency locations and select the location to use, depending on your current location. 

NOTE: Personal addresses as emergency locations are only available for users who have an assigned phone number. Personal emergency addresses cannot be configured for extension-only profiles or UK accounts.

WARNING: When a user takes a phone off-net, away from the pre-configured emergency Outbound Caller ID, it is the user’s responsibility to update his or her emergency location in the Connect Portal.

Dialing an Emergency Number from Your IP Phone

You can reach emergency services from your IP phone by dialing your outbound dial digit and then the emergency number.

Using a Company Location as Your Emergency Location

You can change your emergency location to any geographic location within your organization.

NOTE: If you select a geographic location that is not yet registered as an emergency location, the emergency registration process is initiated automatically once you save your selection.

  1. Log in to the Connect Portal.
  2. On the Phone Settings page, click the Emergency Location tab.
  3. Under Current Emergency Location, click Change.

    The Update Emergency Location dialog box appears.

  4. If necessary, on the Choose Address Type panel, select Start with a company address, and then click Next.
  5. On the Select or Enter Address panel, do the following:
    1. Select the location to assign as your emergency location.
    2. Make any updates to the location address as needed.
    3. (Australia Only) Make any updates to the Emergency Address Contact information as needed.

      NOTE: This must be an individual who can provide information about your service in the case of an emergency.

    4. Click Next.
  6. On the Confirm panel, review the displayed information.
  7. To finalize the emergency location update, select the check box in the Acknowledgment area, and then click Finish.

    The selected location is displayed under Current Emergency Location on the Emergency Location tab.

Using a Personal Address as Your Emergency Location

You can change your emergency location to a new or existing personal address.

NOTE: Personal addresses as emergency locations are only available for users who have an assigned phone number. Personal emergency addresses cannot be configured for extension-only profiles or UK accounts.

  1. Log in to the Connect Portal.
  2. On the Phone Settings page, click the Emergency Location tab.
  3. Under Current Emergency Location, click Change.

    The Update Emergency Location dialog box appears.

  4. On the Choose Address Type panel, select Start with a previous personal address or enter a new one, and then click Next.
  5. On the Select or Enter Address panel, under New or Previous Personal Address, do the following.
    1. Select a previous or new address:
      • Select a previously configured emergency address.
      • Select Create New Address and enter the address details under New Personal Address.
    2. Make any updates to the location address as needed.
    3. (Australia Only) Make any updates to the Emergency Address Contact information as needed.

      NOTE: This must be an individual who can provide information about your service in the case of an emergency.

    4. Click Next.
  6. On the Confirm panel, review the displayed information.
  7. To finalize the emergency location update, select the check box in the Acknowledgment area, and then click Finish.

    The selected location is displayed under Current Emergency Location on the Emergency Location tab.

Viewing Emergency Location History

Emergency location history displays the last ten emergency locations configured for your profile. 

  1. Log in to the Connect Portal.
  2. On the Phone Settings page, click the Emergency Location tab.
  3. Under Current Emergency Location, click View History.

    The Emergency Addresses History dialog box displays the previous ten emergency locations and the date and time each change of location was made.

Related Articles

Emergency Registration (Mitel Connect CLOUD)
Managing Geographic Locations
Editing User Information
Editing Personal Information
Connect Portal Documentation

ShoreTel Dates

Created Date 2016-11-17 - Modified Date 2017-10-26


Article: 000012547