Mitel Teamwork for Web Overview
What is Mitel Teamwork?
Mitel Teamwork is a collaborative web and mobile application designed for Mitel Connect CLOUD users. It provides a virtual place where team members can post messages and share files. Instead of getting bogged down in email threads, your team can be nimble and productive.
You can access Teamwork for Web at https://teamwork.shoretel.com. You can get Mitel Teamwork mobile app from the Apple App Store or the Google Play Store. Refer to the Teamwork for Mobile Overview article for more details about the mobile app. You can sign into Teamwork with your Mitel Connect CLOUD credentials. If you are not sure of your Connect CLOUD credentials, contact a Mitel administrator.
Mitel Teamwork for Web runs in the Mitel Connect CLOUD environment and supports the most up-to-date, official versions of the following browsers:
Chrome Latest Version
Internet Explorer 11 (supported only on Windows OS)
Firefox Latest Version
Microsoft Edge (supported only on Windows OS)
Safari 10 and 11 (supported only on Mac OS)
The core component of Teamwork for Web is a virtual gathering place known as a Workspace. You can create a workspace for a large team, a small team, or a special project. All content posted to the workspace appears in the workspace stream, so you can always stay current with the latest updates from your team.
Public workspaces can be joined by all users. Private workspaces can be joined only when an existing member of the workspace adds a user. If you leave a private workspace, you will not be able to join again until a member of that private workspace adds you. If you are the last person to leave a private workspace, the workspace will be deleted.
When you select a workspace from the list, the workspace area opens on the right. As all the content posted to the workspace stream are persistent, anyone who joins a workspace at any point can see all the previous data of the workspace. This helps the newly joined team members to come up to speed quickly.
To send a message to your team, post the message to the workspace and it goes to all the members of that workspace. You can call out specific people with @ mentions, or you can include "@all" in your message to notify everyone in the workspace.
File sharing is easy with Teamwork. You can share files, including videos, images, and documents by uploading the files from your computer to any workspace. Files are uploaded one at a time and must not be larger than 20MB, but there is no limit to the number of files you can upload.
To view a file uploaded to a workspace, select the applicable workspace, and then click the link provided in the workstream. The file is displayed if the browser is able to display the file, else the file is downloaded.
You can rely on Teamwork notifications to stay current on any activity that affects you. When you are logged into Teamwork for web, you will be notified in the following scenarios:
You are added or removed from a workspace.
You are @mentioned in a workspace that you belong to.
A new message to @all is received in a workspace that you belong to.
Remember to configure your browser to display notifications to ensure you are receiving Teamwork notifications.
You can access Help from the Settings menu for more information about the Teamwork features and how-to use them.
Current Limitations of Teamwork for Web
Teamwork for Web is supported only in the U.S. and Canada.
Workspaces cannot be re-arranged in the Workspaces list.
To open Teamwork for Web log files, use WordPad instead of Notepad to view text with proper line breaks.
When you open a file that is uploaded to the workspace, the file name is displayed as a long string, for example, "1503968310168-2c50a180-8c55-11e7-a1be-193a722d1a83", and not the name as shown in the workspace. You can change the name of the file while saving it to the computer.
- Teamwork notification is not supported with Internet Explorer 11.
Teamwork Mobile Features to be Supported on Web Version
Teamwork for Web, when complete, will support all the features which are currently supported only on the mobile app.
Conferencing through Teamwork.
Creating and assigning tasks.
Configuring the user settings. For example, you can change the password and the user avatar through the Teamwork mobile app.
- Deleting messages and files posted to the workspace.
Teamwork for Web Training Video
Created Date 2017-07-04 - Modified Date 2017-10-09