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Release Notes for ShoreTel Sky Portal

Content

This article provides information about the current customer-impacting ShoreTel Sky Portal release and all previous releases for the last 18 months. Please note that the ShoreTel Sky phone system is also regularly updated via internal releases that do not impact customers. This article is republished only when new or changed functionality is made available to customers.

Table of Contents

August 2017 Release
June 2017 Release

March 2017 Release
January 2017 Release
November 2016 Release
September 2016 Release
August 2016 Release
June 2016 Release

August 2017 ShoreTel Sky Portal Release

The current ShoreTel Sky Portal release was implemented on August 25, 2017 and includes the General Availability of one new feature.

For Authorized Contacts

Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following new feature:

Phone Number Porting is Now Performed in the Requests tab of the Phone Numbers Screen in the ShoreTel Sky Portal

Authorized Contacts (Decision Makers and Phone Managers) now have the ability to port phone numbers from other telecom service provider(s) to their ShoreTel Sky account by doing the following in the ShoreTel Sky Portal:

Navigate to Phone System > Phone Numbers and select the Requests tab, click the +Add button, and follow the prompts.

For more information including detailed instructions and a video, see the Phone Number Transfer Requests article.

June 2017 ShoreTel Sky Portal Release

The release implemented on June 9, 2017 includes the General Availability of one new feature.

For Authorized Contacts

Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following new feature:

Call Restrictions in Phone tab of Phone Settings Screen

Authorized Contacts (Decision Makers and Phone Managers) now have the ability to manage Call Restrictions for the users in their ShoreTel Sky account by doing the following in the ShoreTel Sky Portal:

  1. Navigate to Phone System > Users, right-click the row of the desired user, and select the Phone Settings option from the menu that opens.
  2. Find the Call Restrictions menu in the Features section of the Phone tab.
  3. Click the current setting, select the desired option from the menu that opens, and click the check mark to save.

This new functionality is useful because all users in all accounts are initially restricted from dialing international phone numbers. Prior to this release, when Authorized Contacts needed to enable international dialing for individual users or their entire account, they had to contact ShoreTel Sky Support to create a Support Case. The following list shows the Call Restriction options that are now available in most accounts:

These Call Restriction options can be expanded by adding the optional Authorization Codes service, which requires creating a Support Case. When this service is added to your ShoreTel Sky account, the following two options are added to the above list:

Note that the above Call Restriction options can be replaced by adding the optional Client Matter Codes service, which requires creating a Support Case. These codes are used to track calls for billing or informational purposes, and optionally to restrict external or international calls unless an appropriate code is entered. When this service is added to your ShoreTel Sky account, the Call Restriction options displayed in the Phone tab of the Phone Settings screen are replaced with the following:

For both Authorization Codes and Client Matter Codes, the actual codes are created and managed by Mitel Support personnel and then implemented at the account level by Mitel or applied to individual users by Authorized Contacts. When any of the users in your account have "Code Required" calling restrictions, if you need a list of valid codes to provide to these users, contact ShoreTel Sky Support.

For more information, see the Authorization Codes, Client Matter Codes, and Phone Features Settings articles.

March 2017 ShoreTel Sky Portal Release

The release implemented on March 10, 2017 includes the General Availability of one new feature and one changed feature.

For Authorized Contacts

Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following new feature:

Swapping Profile Types

The right-click menu in the Users screen now provides a new "Swap" option that enables Authorized Contacts to swap the profile type for any user in their phone system. Available phone profile types include Managed, Virtual, Courtesy, and Analog. For details, see the Phone Profile Types article.

Authorized Contacts can access this new option by navigating to Phone System > Users, right-clicking the row of the desired user, and selecting the "Swap" option.

For more information, see the Swap Profile article.

For Team Managers and Authorized Contacts

Team Managers and Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following changed functionality:

New Date and Time Options for All Team Reports and Subscriptions

All reports and report subscriptions available in the Team menu now provide new "Date Range," "Days," "Hours Starting" and "Hours Ending" menus. The available options in these new menus provide the following:

Team Managers and Authorized Contacts can access these new reporting options by navigating to the Team menu and selecting the desired report or the Subscriptions option.

For more information, see the Report Subscriptions, Talk Time Report, Live Answer Report, and Call Activity Reports articles.

January 2017 ShoreTel Sky Portal Release

The release implemented on January 22, 2017 includes the General Availability of two changed ShoreTel Sky Portal features.

For Authorized Contacts

Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following changed features:

Improvements to the Emergency Registration Screen

The address from the Geographic Locations screen has been added to the Location column, which already displays the "Label" from the associated Geographic Location. The new format of the Location column in the Emergency Registration screen is: "Location Label - Location Address"

Authorized Contacts can access the improved Emergency Registration screen by navigating to Phone System > Emergency Registration.

For more information, see the Emergency Registration Locations article.

Improvements to Report Subscriptions

A new Report Target column has been added to the Subscriptions screen. The Report Target displays the associated location (for reports "by Location"), the associated group (for reports "by Group"), or a dash ("-") for reports without an associated group or location. Additionally, the "Subscription Label" that is entered when a subscription is added (via the "Subscribe to report" wizard) now displays in the Subject line of the emailed report.

Authorized Contacts can access the improved Subscriptions screen and "Subscribe to report" wizard by navigating to Team > Manage > Subscriptions.

For more information, see the Report Subscriptions article.

November 2016 ShoreTel Sky Portal Release

The release implemented on November 19, 2016 includes the General Availability of three changed ShoreTel Sky Portal features.

For Authorized Contacts

Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following changed feature:

Emergency Registration Screen (replaces the E911 Registration Screen)

The "E911 Registration" screen has been relabeled and completely redesigned as the "Emergency Registration" screen. The functionality has been changed for managing all E911 emergency location addresses. 

Decision Makers and Phone Managers can access the redesigned screen by navigating to Phone System > Emergency Registration.

To learn how to use the new functionality, see the Emergency Registration Location Addresses article

For Users

Users (including Authorized Contacts) who utilize the ShoreTel Sky Portal now have access to the following changed features:

"Reset Password or PIN" from Mitel Portal Log In Screen

The two links, "Recover my Phone PIN" and "Reset my Portal Password," formerly located at the bottom of the Log In screen at https://portal.shoretelsky.com/ have been replaced by one new "Reset Password or PIN" link. This new link now enables resetting your portal "user" password, your phone PIN, or both in one place without having to log into the ShoreTel Sky Portal or voicemail system. These changes were implemented as part of Mitel's ongoing efforts to enhance security.

Users can access the new "Reset Password or PIN" link by going to https://portal.shoretelsky.com/.

For more information, see the Mitel Portal Log In Screen article.

Emergency Locations tab of the Phone Settings Screen (replaces the E911 tab)

The "E911" tab of the Phone Settings screen has been relabeled and completely redesigned as the "Emergency Location" tab. The functionality has been changed for managing your E911 emergency location addresses. 

Users can access the redesigned tab by navigating to Home > Settings > Phone Settings and selecting the Emergency Location tab.

To learn how to use the new functionality, see the "Emergency Location For Users" section of the Emergency Registration Location Addresses article.

September 2016 ShoreTel Sky Portal Release

The release implemented on September 9, 2016 includes the General Availability of two changed ShoreTel Sky Portal features.

For Authorized Contacts and Team Managers

Authorized Contacts and Team Managers who utilize the ShoreTel Sky Portal now have access to the following changed feature:

Live Answer and Talk Time Reports Improvements

Live Answer and Talk Time reports have been enhanced to provide the option of viewing calling data for internal calls, external calls, or both internal and external calls. Note that the new options can be selected via the new "Class" menu. These reports have also been improved to provide more options for viewing detailed calling data.

Authorized Contacts and Team Managers can access these business intelligence reports by navigating to Team > Intelligence and selecting Live Answer or Talk Time

For more information about using these reports, see the Live Answer and Talk Time articles.

For Users

Users who utilize the ShoreTel Sky Portal now have access to the following changed feature:

Call Handling in the Home Screen

The Call Handling section of the Home screen in the ShoreTel Sky Portal has been redesigned for enhanced usability. Users can now choose from all of the available settings for each of the call forwarding options directly from the Home screen. Previously, users could only toggle between the two most commonly used options and had to navigate to the Call Routing tab of the Phone Settings screen to have full access to all call forwarding settings and options.

For more information, see the Home Screen in the ShoreTel Sky Portal article.

August 2016 ShoreTel Sky Portal Release

The release implemented on August 12, 2016 includes the General Availability of one new and two changed ShoreTel Sky Portal features.

For Authorized Contacts

Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following new and changed features:

New Feature

Notification Email Preferences

Mitel sends notification emails to Authorized Contacts when certain types of activities occur within their ShoreTel Sky account. Depending on your Authorized Contact role in the ShoreTel Sky phone system, you will receive different types of email notifications. The Authorized Contact roles who receive notification emails are Decision Maker, Phone Manager, and Billing Contact. If you have one of these roles, you will be able to manage the frequency at which you receive notification emails for each of the different notification types. You can also choose to not receive some notifications, but only for notification types that are not mandatory for SOX compliance.

Authorized Contacts will be able to manage their own email notification preferences by navigating to Home > Settings > Personal Information > Notification Preferences.

For more information, see the Notification Preferences Tab section of the Personal Information article.

Changed Feature

Usage Log Report

When exporting data from the Usage Log report, two new fields, Originating User and Destination User, provide the name or location associated with the originating and destination phone numbers.

Authorized Contacts can access this report by navigating to Organization > Usage > Usage Log.

For more information, see the Exporting Usage Logs section of the Usage Log article.

For Users and Authorized Contacts

Users and Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following changed feature:

ShoreTel Sky Portal Log In

The Log In screen for accessing the ShoreTel Sky Portal has been redesigned for enhanced usability.

For more information about logging into https://portal.shoretelsky.com/, see the Mitel Portal Log In Screen article.

June 2016 ShoreTel Sky Portal Release

The release implemented on June 28, 2016 includes the General Availability of multiple changes that are visible in the ShoreTel Sky Portal.

For Authorized Contacts

Authorized Contacts who utilize the ShoreTel Sky Portal now have access to the following changes:

Currency Display

Mitel is expanding the scope of it's telephony and unified communications solutions beyond the United States to international markets. To account for the different currency denominations used in each country where customer accounts are located, the following interfaces in the ShoreTel Sky Portal now display the currency code associated with the customer's location:

Authorized Contacts can view the currency code for their account in these modified interfaces by navigating to the Organization and Phone System menus and selecting the screens listed above.

ShoreTel Dates

Created Date 2013-04-23 - Modified Date 2017-10-23


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