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How to Switch the Mitel for Salesforce Integration from Beta to Production

Procedure

Please note:  This information is intended for Salesforce administrators.

In some cases, your Mitel for Salesforce integration may be set to use a beta version of the software either because you are testing new features or you may have reported a bug that is now fixed in a pre-production version. This is controlled by the URLs entered in the "Call Center" settings.

To switch back to the Production version of the integration software:

Salesforce Call Center Configuration Example

Please note:

For more information, please contact advancedapps@shoretel.com

ShoreTel Dates

Created Date 2016-12-16 - Modified Date 2016-12-16


Article: 000012626