How to Switch the ShoreTel for Salesforce Integration from Beta to Production


Please note:  This information is intended for Salesforce administrators.

In some cases, your ShoreTel for Salesforce integration may be set to use a beta version of the software either because you are testing new features or you may have reported a bug that is now fixed in a pre-production version. This is controlled by the URLs entered in the "Call Center" settings.

To switch back to the Production version of the integration software:

Salesforce Call Center Configuration Example

Please note:

For more information, please contact

Article: 000012626