Extension Calls to Hunt Group Intermittently Have No Audio

Scenario

Extension calls to hunt group intermittently have no audio

More Information

Issue was affecting 14.2 19.46.7601 and was corrected in IP4xx firmware version 802.1.9000.0

Resolution

It is recommended to upgrade to the latest build of ShoreTel 14.2 software as it contains the aforementioned firmware version which has the fix.

ShoreTel Dates

Created Date 2016-06-30 - Modified Date 2017-03-31


Article: 000011592