Popup error when selecting Auto Attendant

Scenario

When auto attendant is selected, It shows error Access Denied or Can not get file.

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Selecting IIS (Internet Information Service) for FTP shows This site can not be started and another website may be using the same port.

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Resolution

This happens due to default FTP port (21) being used (Bound) to another website on same IIS.

Right click on Other website and select edit binding (If there are more then 1 site available, make sure to check all).

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Select port 21 (FTP) and click remove

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Select default ftp site (ShoreWareDirector) again and select start from menu on right side.

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It should start without giving any further errors. Select auto attendant again to verify the problem is resolved.

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Article: 000008176