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User attribute fields in Director are greyed out after using the DBImport tool

Scenario

On a Connect ONSITE system that is not Active Directory integrated, the following user attribute fields are greyed out after importing via the DBImport tool: First Name, Last Name, Extension, Email Address, Client Username and Client Password.

ADD

Symptoms

Users may not be able to login to Client.

Cause

The LdapUser column on the CSV file shows the value Active Directory even though the system is not Active Directory integrated.

CSV-AD

Resolution

Change the value to Non-LDAP user and reimport the CSV file.

CSV-nonAD

ShoreTel Dates

Created Date 2017-07-07 - Modified Date 2017-07-10


Article: 000013945