Softphone Initialization Failed: Unknown Error
We get a call from a customer stating that their softphone is not intializing.
When we review the client logs we see the following error:
16:19:00.660 P/TID 9452/SoftPhone [SoftPhone] About to initialize SoftPhone - MGCPCallAgent:
16:19:00.661 P/TID 9452/SoftPhone [SoftPhoneEyeP] Error:MGCP:RegKey:9448 - Error 2 deleting the value
16:19:00.661 P/TID 9452/SoftPhone [SoftPhone] Init failed: Object reference not set to an instance of an object. error: ERROR_NONE error string:
This happened because the customer never configured the switches in Director.
Please set the configuration switches in Director and restart the Communicator Client.
- Director > Administration > Phones > Options
Created Date 2017-06-22 - Modified Date 2017-06-23