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504 Gateway time out-cannot access director

Scenario

while accessing shoretel director from server, it says 504 gateway timeout.
>> Even if all shoretel services are running.
>> Even if necessary roles and features are installed.

Symptoms

There are multiple network adapters or atleast two.
 

Cause

Shorete server is taking wrong Ip address(for eg from network loopback adapter)

Resolution

Check IP address of server from command prompt.
correct following HQ server IP address in registry.

My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Shoreline Teleworks\HQServerAddress
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Shoreline Teleworks\LocalDBServerAddress
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Shoreline Teleworks\ServiceIpAddress

ShoreTel Dates

Created Date 2017-03-28 - Modified Date 2017-03-28


Article: 000013038