Login to CAS via ABC failed communication error 404 response to CAS Login

Scenario

Softphone doesn't load if using Direct access or Reverse Proxy

It shows the error like this:

CAS

Browser Console logs should show like this:

POST http://staasf.shoretelsky.com/Server_name_or_IP/login 404 (Not Found)

For troubleshooting this issue, we have to make sure the following:

- Configuration of Shoretel Advanced Web Utilities is set correctly in IIS ShoreTel Advanced Applications Web Utilities (ST13/14)

- URL should be using http instead of https if using Direct access 

Authenticate with ShoreTel Connect should be set to false

Connect_false

 

 


Article: 000013001