Account Code System Is Currently Unavailable

Scenario

Account codes are forced on a user group and when user dials the number using trunks, they receive the message: "Account Code System Is Currently Unavailable".

Cause

It is caused when there is no extension defined for Account codes.

Resolution

In Director go under: Administration > Application Server > Select the Server HQ/DVS > Account Codes . Enter a extension number here.
 
               Account_codes_ext
 

Article: 000012241