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How can I change the date/time on my phone?

Issue:  The time and date are incorrect on my IP Phone
Scenario:  How can I correct the time and date information on my IP Phone?
Resolution:  The date/time display of ShoreTel ShorePhone IP telephones are managed by the Simple Network Time Protocol (SNTP) server, please contact your System Administrator to adjust the setting if the date/time display is incorrect.

For System Administrator,

When IP phones are used, time services must be available to maintain the telephone's date
and time display. This requires a server that supports the Simple Network Time Protocol

If you do not run an NTP server within your organization, you may use a public accessible
time server used by the NIST Internet Time Service (ITS). (Please See Product Installation Guide Chapter 9.9 Table 9-14.1)

In addition, you must configure your DHCP server to provide the correct GMT offset to the
IP phones at each site. (Please See Product Installation Guide Chapter on page 211 for more information).


  • None

See Also

  • None

Related Products

  • IP Phones
  • ShoreTel 6.1
  • ShoreTel 7
  • ShoreTel 7.5
  • ShoreTel 8
  • ShoreTel 8.1
  • ShoreTel 9

Last Modified: 05-04-2010 | ID: KB11040