Field Trial Program Registration
ShoreTel frequently enlists the help of channel partners and their customers to conduct field trials of new products. Participation in the field trial program is a mutual agreement between ShoreTel and the system user based on program requirements and the acceptance of a completed application.
Responsibilities
ShoreTel
- Provide trial software, documentation, remote training, and where applicable field trial equipment prior to the field trial
- Provide field trial technical support
- Customers who have Partner Support should contact their partner for support
- Customers who have Enterprise Support contracts can request support via the TAC
Participants
- Have valid support agreement during field trial period (New customer needs to be sponsored by a Partner or ShoreTel Sales team)
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Agree to field trial agreement
- Agree to participate in training
- Agree to regular software updates
- Agree to provide regular feedback
How To Join
- The field trial candidate views the summary of an upcoming release and decides to apply for participation in field trials
- The candidate fills out and submits a field trial survey
- Summaries and surveys for open field trials are linked below (you must be logged in to view them)
- The survey includes a field trial feature presentation, field trial agreement and field trial customer profile form
- The candidate reviews and accepts the field trial agreement and provides a customer profile by submitting the survey
- Candidates can bookmark the first page of the survey, work through the survey as time allows, and return to update the survey later
- The field trial team checks the potential participant's eligibility (valid support service contract) and matches the field trial customer profile against field trial criteria and field trial capacity to determine suitability for the field trial
- Field trial team replies to potential participant with eligibility results