Support Contacts

Please note your SR number and have it accessible when calling TAC. You will be prompted to provide your SR number whenever you call TAC using one of the numbers below; this ensures your call is handled in the most efficient manner and is routed to the appropriate support team.

North America

US / Canada
  • +1 800 742-2348
  • +1 (408) 962-4550

EMEA

United Kingdom
  • +44 (0) 1628 826399

Asia Pacific

Australia / New Zealand
  • +61 2 9959 8080
Singapore
  • +65 6517 0880

Return Materials Authorization (RMA)

rmadept@shoretel.com

Contract / Account Questions

shorecare_admin@shoretel.com

Technical Escalations