Contact Support

Please note your case number and have it accessible when calling support. You will be asked to provide your case number whenever you call support using one of the numbers below; this ensures your call is handled in the most efficient manner and is routed to the appropriate team.

North America

US / Canada
  • +1 (888) 322-3822
  • +1 (408) 962-4550

EMEA

United Kingdom
  • +44 (0) 808 134 9920
  • +44 (0) 1344 208800

APAC/ANZ

Australia / New Zealand
  • +61 1 800 258 533
  • +61 2 9959 8080

Return Materials Authorization (RMA)

rmadept@shoretel.com

Support Knowledge Feedback

KBAlerts@ShoreTel.com

Customers with Enterprise Support &
Partners with onsite account questions.

Shorecareadmin@shoretel.com

Technical Escalations
Suggestions

suggestions@shoretel.com

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Open a Case

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Request a Call Back

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